Terms & Conditions

Disclaimer

Illex Kinni strives to keep the information on the website as up to date as possible, however we are only human and mistakes do happen. If for some reason there is an error in pricing or information with your order we can issue a new order or cancel your order.
We can not guarantee that all styles will be available for sale on the site.
We can not guarantee trouble free use of the site, as we use an external
web company.

Colours

Due to the colour output of different computers and screens we cannot
guarantee that all items are a 100% true
representation of the items true colours

Return and Exchange Policy

If within 14 days following delivery, if you are unhappy with your purchase,
return your unworn shoes in perfect condition accompanied with invoice. Please include email address and contact number (including international area
code) on the back of your invoice. After receiving the shoes we will gladly provide you with a refund or exchange.
We will not refund any shoes that have been worn. Items lost in transit will not be compensated for. Shipping and duty charges on all exchanges or refunds are at the
customer’s expense. All exchanges will be subject to stock availability. Faulty items will be exchanged for the same product and size subject to availability.
Your satisfaction is our priority. If there is any problems please let us
know and we will work with you to resolve any issues.

Privacy Policy

All personal information will not be sold and handled with the utmost care. We will use your information to offer you better service and notify you of specials and news from Illex Kinni. If you have any concerns please email us at sales@illexkinni.com and we can take you off our mailing list. We use paypal for all online purchases and do not have or
keep payment details on our database.

Shipping Costs

We offer both standard and express options for both national and international deliveries. The buyer is responsible for delivery costs. Shipment costs will be calculated at time of sale. The international buyer is responsible for any taxes that may be incurred during customs.

Delivery
We aim to dispatch all orders within 1 to 2 working days after payment is confirmed.
We deliver either standard or express for both national and international deliveries and can take up to 14 days depending on your location and delivery option.

Tracking
Please contact sales@illexkinni.com for more information
after purchase.

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